A little help never hurt anyone:

Having the right tools can mean the difference between success and failure. Over the next few months we will be rolling out new additions to our website and our Tool Box feature is one of them.  Within our Tool Box, we recently added a link to our OMG form for RMA's.  This gives our family of distributors a user friendly submission point on those rare occasions that they have an issue with one of our games.  Please stay tuned as we continue to implement new insights and task shortcuts for you.